Shipping Policy
Welcome to jeri – Portable Power by Clenergy! We are thrilled to offer you a convenient and reliable shipping experience for our high-quality Portable Batteries. Please take a moment to review our shipping policy to understand how we fulfill and deliver your orders.
1. Shipping Locations: We proudly serve customers throughout Australia, with warehouses located in Brisbane and Melbourne. All shipping is conducted via road transport to ensure timely and secure delivery.
2. Processing Time: Orders are typically processed within 4-5 business days from the time of purchase. Please note that processing times may vary during peak seasons or promotional events.
3. Shipping Time: Once your order is processed, our standard shipping times within Australia are estimated to be:
- Metro areas (excl. Perth): 5-8 business days
- Perth and most regional areas: 8-11 business days
Please note that these timeframes are approximate and may vary due to factors beyond our control, such as weather conditions or unforeseen logistical delays.
4. Shipping Fees: We offer a flat-rate shipping fee based on your shipping address and the weight of your order. The shipping fee will be calculated and displayed during the checkout process before you finalize your purchase.
5. Order Tracking: Upon shipping your order, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery on our website or the carrier’s tracking portal.
6. Shipping Method: All shipping is done by road transport to ensure the safety of your Portable Batteries. We partner with reliable carriers to deliver your order securely and efficiently.
7. Delivery Attempts: Our carriers will make reasonable attempts to deliver your package. If you are unavailable to receive the package, a delivery notification will be left, and you can arrange a redelivery through the freight carrier’s website. If no redelivery is arranged within 7 business days, the package will be returned to our warehouse.
8. Address Accuracy: Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
9. Shipping Restrictions: We currently only offer shipping within Australia. We do not ship internationally at this time.
10. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed for shipping.
11. Damaged or Lost Packages: In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
12. Contact Us: If you have any questions, concerns, or special requests regarding our shipping policy, please feel free to reach out to our customer support team at [email protected]
Thank you for choosing jeri – Portable Power by Clenergy as your trusted source for Portable Batteries. We look forward to serving you and providing a seamless shopping and shipping experience.
