FAQ

FAQ

Where is the serial number location of my jeri PPS?

You will find your jeri PPS serial number on the right bottom side of your PPS under the product sticker.

 

What type of battery does my jeri PPS V series use?

The jeri PPS V series uses a high-quality lithium-ion battery.

 

How do I turn on or turn off a power port (AC, USB or CIG / 525)?

1. 1. To turn on a power port, depress the green button above the desired port.
   2. By doing so, the port will be backlit, indicating that the port is on.
   3. To turn off the port, depress the green button above the desired port.
   4. By doing so, the port’s backlight will turn off, indicating that the port is now turned off.

 

What loads can be powered via the AC outlet (power socket) and total summary of ports on my jeri PPS?

The rated power of the AC output port of the jeri PPS is as follows:

1. 1. V10: 1000W, V6: 600W and V4: 400W (as shown on the technical specifications page).
   2. It is essential to verify the power requirements of the device before attempting to operate it via the jeri PPS.
   3. It is essential to ensure that the load of any particular device or the sum of the total loads of all devices plugged into your jeri’s outlets (AC, USB-C PD, USB-A, 12V and 525 jacks) is less than the total rated power (e.g V10, 1000w) of the jeri PPS model that you desire to power your devices from.

 

How long can my jeri PPS power the products I wish to power?

It depends on the sum of all the products plugged into your jeri PPS. When all products are plugged into the jeri PPS, and the ports are turned on,

1. 1. The right side of the LCD screen on your jeri PPS will display the power draw of all devices connected to the jeri PPS. The number displayed represents the total watts being drawn by all devices.

1. 2. If the total number of watts being used to power your products is 100 watts, your jeri PPS is fully charged and it is a jeri V4 with 403 watt hours of storage capacity, you will be able to power your products for up to 4 hours (this may vary depending on the environmental temperature).

 

How do I know if my jeri PPS is on charge?

When power is inputted to charge your jeri PPS from the AC/DC power brick, the USB-C PD port, the 12V CIG adaptor or via a jeri solar panel, the left side of the LCD will illuminate, indicating the total power inputted to charge your jeri PPS.

 

How do I clean my jeri PPS?

It is recommended to wipe down your jeri PPS with a dry, soft, clean cloth or paper towel.

 

How do I store my jeri PPS?

1. 1. Before storing the product, it is essential that all outlets are turned off.
   2. Store your jeri PPS in a dry and well-ventilated area that is at room temperature.
   3. Do not store your jeri PPS near water sources (e.g under a cupboard where there is a sink, water pipe or any water source that may leak and damage your jeri PPS).
   4. For long-term storage, it is recommended to discharge the battery to 70% of its capacity. It is also recommended to remove your jeri from storage every three months and top up the charge to 70%. Doing so helps prevent battery degradation and prolongs the life of the battery.

 

Can my jeri PPS be checked in as luggage or carried on as hand luggage onboard a plane?

jeri PPS cannot be checked in as luggage or carried on as hand luggage onboard any commercial or non-commercial aircraft.

 

Do I need to turn on the USB port when I am charging a product via the USB-C PD port?

1. 1. Turning on the USB port will not turn on the USB-C PD port, as the USB-C port is always on.
   2. This port is bi-directional, which means that it will both charge your jeri PPS and discharge it.

 

My jeri PPS is drawing power from my laptop instead of charging it when using the USB-C PD port. Why?

a) As the USB-C PD port is bi-directional, it is possible for the jeri PPS to draw power from your device. If this occurs, it is recommended that you remove the USB-C cable from the port immediately.

b) Wait for 10 seconds before reconnecting the USB-C cable to the USB-C PD port to resume charging your device.

c) If the charge is still being drained from your device, repeat the process of removing the USB-C cable from the jeri PPS USBC-PD port, and reconnecting it to your jeri PPS. The process may take a few attempts to allow the power to flow in the direction of your product from your jeri PPS.

 

Occasionally I have difficulty plugging my device into the AC port (GPO) on my jeri PPS. What do I do?

If you can’t plug your device into an AC port (GPO) on your jeri PPS easily, it is advisable to adjust the prongs on the plug end slightly, as the power requirements of devices vary, as do the plug ends of devices. This adjustment will help you plug in your device smoothly and avoid damage to the AC board, which can occur if the plug end is forced into the AC port.

 

What can I do if my jeri PPS shuts down or performs erratically?

If your jeri PPS shuts down or performs erratically at any time, a system reset can help to solve this issue generally. To reset, depress the button above the screen for 20 seconds. Release the button. The jeri PSS will turn black and reconfigure. It will be ready to operate once the screen turns bright. If the issue persists, please contact us for help.